Policies

Faded Wellness

Policies & Client Guidelines

Effective Date: August 2026

At Faded Wellness, our goal is to provide a peaceful, professional, safe, and personalized wellness experience. Please review our policies before booking. By scheduling an appointment, purchasing a product, or participating in a Faded Wellness service, you acknowledge and agree to these policies.

1. Booking & Full Payment Policy

All appointments must be paid in full at the time of booking.

Faded Wellness does not require deposits because full payment is required to secure your appointment.

An appointment is not considered confirmed until payment has been successfully received.

If payment is not completed, the requested appointment time may be offered to another client.

2. Cancellation Policy

We understand that plans can change. Please provide as much notice as possible if you need to cancel.

  • Cancellations made 24 hours or more before the scheduled appointment may be eligible for a reschedule or refund, subject to the circumstances.

  • Cancellations made less than 24 hours before an appointment may be subject to a cancellation fee or loss of payment.

  • Same-day cancellations may result in the full appointment payment being forfeited.

  • Repeated cancellations or rescheduling may require future appointments to be paid in advance without exceptions.

Faded Wellness reserves the right to determine whether a refund, credit, or rescheduling option is appropriate based on the circumstances.

3. Rescheduling Policy

Clients may request to reschedule their appointment.

Rescheduling is subject to availability and does not guarantee that the original appointment time will remain available.

Repeated rescheduling may result in the appointment payment becoming non-refundable.

4. No-Show Policy

A no-show is defined as failing to appear for an appointment without contacting Faded Wellness.

No-show appointments are generally non-refundable, and the full payment may be forfeited.

Clients who repeatedly miss appointments may be required to pay in full before any future appointment can be accepted.

5. Late Arrival Policy

Please arrive on time or be ready for your mobile appointment at the scheduled time.

If you arrive late, your service may need to be shortened so that the next scheduled client is not affected. The original appointment price will still apply.

For mobile appointments, the practitioner may wait a reasonable amount of time if the client is not ready. Excessive waiting may be treated as a cancellation or no-show.

6. Mobile Massage & Travel Policy

Faded Wellness provides mobile wellness services throughout eligible areas of New Jersey.

Clients receiving mobile services must provide:

  • A safe and accessible location

  • Adequate space for the service

  • A safe environment for the practitioner

  • Accurate address and contact information

  • Any building, parking, gate, security, or access instructions necessary to enter the location

A $50 travel fee may apply to locations outside Middlesex County or Union County, depending on the service and location.

Additional travel fees may apply for locations significantly outside Faded Wellness's normal service area and will be communicated before the appointment is confirmed.

Faded Wellness reserves the right to decline mobile service to locations that are unsafe, inaccessible, excessively remote, or otherwise unsuitable.

7. Mobile Appointment Access

Clients are responsible for ensuring that the practitioner can safely access the appointment location.

If the practitioner cannot enter the property because of locked doors, missing access information, security restrictions, inaccurate instructions, or an unavailable client, the appointment may be considered a cancellation or no-show.

8. Service Area

Faded Wellness currently provides services in New Jersey.

Availability varies by service, location, practitioner schedule, and travel distance.

Clients outside the standard service area should contact Faded Wellness before booking to confirm availability and any applicable travel charges.

9. Professional Boundaries & Zero-Tolerance Policy

Faded Wellness provides professional wellness services.

Massage therapy and wellness appointments are strictly professional. Sexual, inappropriate, suggestive, or harassing behavior toward a practitioner will not be tolerated.

Faded Wellness reserves the right to immediately end an appointment if a client behaves inappropriately, aggressively, threateningly, sexually, or otherwise makes the practitioner feel unsafe.

Inappropriate appointments may be terminated without a refund.

10. Client Health & Intake Forms

Clients are responsible for providing accurate and complete information regarding their health, medications, injuries, allergies, medical conditions, pregnancy status, and other information that may affect their ability to safely receive services.

Clients must inform the practitioner of any changes in their health before or during an appointment.

Faded Wellness may modify, postpone, or decline a service when necessary for client safety.

Massage and wellness services are not a substitute for medical diagnosis or treatment.

Clients with medical concerns should consult an appropriate licensed healthcare professional before receiving services.

11. Right to Refuse or Modify Service

Faded Wellness reserves the right to refuse, modify, or discontinue a service when:

  • A service may be unsafe for the client

  • A client provides incomplete or inaccurate health information

  • A client becomes ill during the appointment

  • A client behaves inappropriately

  • The environment is unsafe

  • The practitioner determines that continuing the service is not appropriate

The safety and well-being of both the client and practitioner are priorities.

12. Pregnancy & Special Considerations

Clients who are pregnant, recently postpartum, recovering from an injury, undergoing medical treatment, or managing a significant health condition should disclose this information during intake.

Certain services or techniques may need to be modified or avoided.

When appropriate, clients may be asked to obtain clearance from their healthcare provider before receiving specific services.

13. Wellness Services Disclaimer

Services offered by Faded Wellness, including massage therapy, yoga, Reiki, meditation, sound therapy, tuning fork sessions, chakra-focused wellness sessions, and other complementary wellness experiences, are intended to support relaxation and general wellness.

These services are not intended to diagnose, cure, treat, or prevent disease unless specifically provided within the scope of the practitioner's applicable professional license.

Individual results and experiences vary.

14. Confidentiality & Client Privacy

Faded Wellness respects client privacy.

Personal information, appointment information, intake information, and other client communications will be handled professionally and used only as reasonably necessary to provide services, manage appointments, communicate with clients, process payments, and operate the business.

Client information will not knowingly be shared outside of these purposes except when required or permitted by law.

15. Photography, Video & Social Media

Faded Wellness may occasionally request permission to photograph or record services, products, events, or client experiences for marketing purposes.

Client photographs or videos will not be used for promotional purposes without appropriate permission.

Clients may decline participation in promotional photography or video.

16. Events, Parties & Group Services

For spa parties, corporate wellness events, private events, group massage, yoga, sound baths, meditation, and other group services:

  • Full payment is required to secure the event.

  • Event dates are not guaranteed until payment is received.

  • Final guest counts and service details must be provided within the timeframe communicated by Faded Wellness.

  • Additional guests or services may result in additional charges.

  • Travel fees may apply.

  • Setup and breakdown requirements must be discussed before the event.

  • The client or event organizer is responsible for providing a safe and appropriate environment.

Additional event-specific terms may apply depending on the size and nature of the event.

17. Product Sales

Faded Wellness may offer body butters, sugar scrubs, wellness products, and other handmade or curated products.

Clients should review product ingredients before use and disclose known allergies or sensitivities.

Discontinue use if irritation or an adverse reaction occurs.

Faded Wellness is not responsible for reactions resulting from an undisclosed allergy, sensitivity, improper use, or failure to follow product directions.

18. Product Returns & Exchanges

Because certain wellness and personal-care products are made for individual use, opened or used products may not be eligible for return or exchange.

Any approved return or exchange must comply with the specific terms provided at the time of purchase.

Damaged, incorrect, or defective products should be reported to Faded Wellness as soon as possible.

19. Discounts & Promotional Offers

Discounts, promotional pricing, seasonal specials, and membership or event offers may have specific terms.

Unless otherwise stated:

  • Promotions cannot be combined.

  • Promotional offers cannot be exchanged for cash.

  • Promotional pricing may be limited to specific services or dates.

  • Faded Wellness may end or modify a promotion at any time.

Any special discount offered to qualifying groups, organizations, or professions is subject to verification and the terms of that promotion.

20. Gift Cards & Credits

Gift cards and service credits, when offered, are subject to the terms provided at purchase.

Gift cards or credits may not be exchanged for cash unless required by applicable law.

Lost or stolen gift cards may not be replaceable unless Faded Wellness can verify the original purchase.

21. Payment Disputes & Chargebacks

Clients agree to contact Faded Wellness directly regarding appointment or payment concerns before initiating a payment dispute or chargeback.

Unauthorized or fraudulent chargebacks may result in suspension of future booking privileges.

22. Weather & Emergencies

Faded Wellness may need to cancel or reschedule an appointment because of severe weather, road conditions, emergencies, illness, transportation issues, unsafe conditions, or circumstances outside of the business's reasonable control.

When possible, clients will be notified as soon as possible and offered available rescheduling options.

23. Practitioner Safety

Faded Wellness practitioners have the right to leave or decline an appointment if the environment becomes unsafe.

This includes, but is not limited to:

  • Threatening or aggressive behavior

  • Weapons or dangerous objects

  • Illegal activity occurring at the appointment location

  • Excessive intoxication or impairment

  • Unsanitary or hazardous conditions

  • Inappropriate sexual behavior

  • Animals that pose a safety concern

  • Any situation in which the practitioner reasonably believes their safety is at risk

24. Children & Additional Guests

Please notify Faded Wellness in advance if children or additional guests will be present during a service.

The client is responsible for ensuring that children and guests do not interfere with the service or create an unsafe environment.

For certain services, additional guests may not be permitted.

25. Communication

Clients should provide a current phone number and email address when booking.

Faded Wellness may use the contact information provided to send appointment confirmations, reminders, scheduling updates, business communications, and other information related to services.

Clients are responsible for checking their messages before appointments.

26. Policy Changes

Faded Wellness reserves the right to update or modify these policies when necessary.

Updated policies will be posted on the website. The policies in effect at the time of booking will generally apply to that appointment unless otherwise required by law.

27. Client Acknowledgment

By booking an appointment, purchasing a product, or participating in a Faded Wellness service, the client acknowledges that they have read, understood, and agreed to the applicable Faded Wellness policies.

Faded Wellness Shipping Policy

Last Updated: August 2026

At Faded Wellness, we partner with trusted fulfillment providers to deliver our wellness products directly to you. Some products may be shipped directly from our suppliers, which allows us to offer a wider selection of products.

Order Processing

Orders are typically processed within 2–5 business days after your order is placed.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping & Delivery

Our estimated delivery time is:

10–20 business days

Please understand that shipping times are estimates and are not guaranteed delivery dates. Delivery times may vary based on your location, shipping carrier, holidays, customs, weather, and other circumstances outside of our control.

Tracking Your Order

Once your order has shipped, tracking information will be sent to the email address provided at checkout.

Please allow a few business days for tracking information to update after your package has been shipped.

Delayed Orders

Occasionally, orders may experience delays due to carrier issues, customs, weather, holidays, or other circumstances beyond our control.

If your order has not arrived within the estimated 10–20 business day delivery window, please contact us at [your email address] so we can assist you.

Lost or Missing Packages

If your tracking information shows that your package was delivered but you cannot locate it, please check with household members, neighbors, and your local carrier first.

If you still cannot locate your package, contact us at [your email address], and we will do our best to assist you.

Incorrect Shipping Address

Please carefully review your shipping information before completing your purchase.

If an incorrect address is provided, Faded Wellness may not be responsible for packages that are delayed, returned, or delivered to the incorrect address.

If you notice an error immediately after placing your order, contact us as soon as possible. We cannot guarantee that address changes can be made once an order has entered processing.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery.

Include your order number and clear photos of the damaged product and packaging so we can review the issue and determine the appropriate resolution.

International Orders

International orders may be subject to customs fees, duties, or taxes imposed by the destination country.

Any applicable customs charges, duties, or taxes are the responsibility of the customer unless otherwise stated at checkout.

Multiple Items in One Order

If your order contains multiple products, items may arrive in separate packages depending on where they are fulfilled. You may receive more than one tracking number for a single order.

Questions About Your Order?

We're here to help.

Faded Wellness
Email: Fadedwellnesscenters@gmail.com

Website: www.Fadedwellnesscenters@gmail.com

By placing an order with Faded Wellness, you acknowledge and agree to this Shipping Policy.

Thank you for trusting Faded Wellness with your wellness experience.

Faded Wellness centers
Mobile Wellness Center & Massage Therapy
New Jersey

Email: Fadedwellnesscenters@gmail.com

Website: www.Fadedwellnesscenters@gmail.com